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FAQs
What is the therapy format?

I use a remote platform, Zoom. Sometimes clients wish to try out the remote platform format and also explore "therapist fit". As I personally consider this extremely important, I am comfortable for us to have a session or two initially and you can let me know whether you feel sufficiently comfortable to continue.

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Is online therapy as effective as face-to-face therapy?

Yes. I would encourage you to try a session and see if this format is workable and comfortable for you. I also work in the NHS where feedback is routinely collected on a large scale and the specific data collected on remote provision of talking therapies is very positive. Some clients prefer remote therapy because of the potential convenience and flexibility associated with this. 

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Do I have to attend a set number of sessions?

No. Once we have together assessed what your needs are, we can consider what model of therapy would be most appropriate alongside the frequency and duration of the therapy contract. 

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Is payment upfront?

No. Invoicing for sessions that have taken place will be issued at the end of every calendar month. This is usually emailed to you. 

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Is there any difficulty that you don’t work with?

In private practice, it is not possible to work safely and ethically with clients where there is significant risk present. Therefore, if you are regularly suicidal or require in-patient care, private therapy may not be the right and appropriate level of support for you. I do not work with primary difficulties relating to substance misuse as well as anorexia nervosa. This is because these difficulties require a team of care professionals working together and I am a stand-alone practitioner. 

 

What if I also need psychiatric medication?

In England, medical professionals, including psychiatrists and GP’s are able to prescribe medication. I am not qualified to prescribe medication but have close working relationship with a number of psychiatrists who may be able to review and consider with you whether medication might be helpful for you. You might of course feel comfortable speaking with your GP about medication. I would be happy to liaise with your GP or any other medical professional in relation to your care if this was deemed helpful or appropriate.

 

Are sessions confidential?

Yes. There are however specific instances where confidentiality cannot be maintained, this includes reporting child and/or domestic abuse, significant harm to yourself and formal legal requests. I will always discuss any contact made with outside agencies with you. 

 

Do you need to inform my GP and/or employer that I am working with you?

No, this is not routine practice. If you feel that there is a valid or helpful reason for me to make contact with your GP and/or employer, I can do so with your consent and prior knowledge of any contact.

 

In instances where confidentiality is breached due to the above reasons, I would contact your GP. 

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How is my personal data used and stored?

All client data is stored on a secure and trusted practice management system designed specifically for healthcare professionals. Your personal information, session notes, and appointment details are fully encrypted and stored safely. The system complies with strict data protection regulations, ensuring your privacy is always protected.​​

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Succulents

© 2025 by Tamara Cilliers

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